Customer Service Representative
1 month ago
We are seeking a highly skilled and enthusiastic Customer Assistant to join our team at Buzz Bingo in Washington, Tyne and Wear. As a Customer Assistant, you will be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the club.
Key Responsibilities- Build strong relationships with customers and provide personalized service
- Be flexible and adapt to changing situations, working across various areas of the club, including front of house, book sales, treasury, machines, the bar area, and kitchen
- Support with other duties as requested by the line manager
- Ensure a safe and enjoyable environment for all customers and colleagues
- A 16-hour contract with flexible working hours, including daytime, evening, weekend, and late-night shifts
- A competitive salary and benefits package, including access to our wellbeing app, Help@Hand, and our digital learning platform, Buzz Learning
- Opportunities for career development and growth within the company
- A fun and supportive work environment
- Experience in delivering exceptional customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
- Outstanding communication skills and ability to adapt to different situations
- Basic numeracy knowledge and experience handling cash
- Confidence in challenging the status quo and ensuring customers follow company policies and standards
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a positive attitude, excellent communication skills, and a willingness to learn and grow, we would love to hear from you.
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