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IT Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented IT Intern to join our team at SLB. As an IT Intern, you will be responsible for providing technical support and assistance to our employees, ensuring that our IT infrastructure is running smoothly and efficiently.
Key Responsibilities:- Provide second-line technical support for desktop and laptop-related incidents, service requests, and connectivity issues.
- Investigate and diagnose technical issues, and resolve them in a timely and efficient manner.
- Escalate unresolved issues to senior technical staff as needed.
- Log and track technical issues and service requests using our IT management system.
- Communicate with employees regarding technical issue progress and resolution.
- Conduct regular asset audits and maintain our asset management system.
- Deliver location-specific projects within agreed timelines.
- Maintain meeting rooms' IT equipment in good working order.
- Assist location administrators with IT orders and requests.
- Comply with SLB's Quality, Health, Safety, and Environment policies and IT policies.
- Liaise with customers, other IT support groups, and third-party providers as needed.
- Studying towards or has already completed a Bachelor's degree in IT-related field.
- Strong problem-solving skills and ability to work collaboratively with others.
- Excellent communication and interpersonal skills.
- Knowledge of telecommunications and networking principles, including LAN and WAN technologies.
- Ability to acquire basic knowledge of oilfield rigs and Business Lines Operations.
- Ability to develop a strong understanding of standard Desktop Services setup.
- Ability to familiarize with current Desktop and Network challenges and opportunities.
- Skilled at evaluating options and recommending solutions within the framework of IT standards.
- Knowledge of conflict management styles or ability to manage and transform situations into resolutions.
- Ability to work collaboratively with various IT teams and providers, both internal and external.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
