Senior IT Infrastructure Manager
4 days ago
Nestled in the heart of Nottingham, this vibrant retailer boasts a workforce of over 2,000 dedicated professionals. Renowned in the industry for its unwavering commitment to innovative technology solutions, this established business is at the forefront of transforming operations and enhancing customer service.
Job DescriptionThis role offers a unique opportunity for a Senior IT Systems Engineer to join our dynamic team. As a key player in our IT infrastructure team, you will be responsible for supporting and maintaining our network and server infrastructure, ensuring optimal uptime and compliance with IT policies.
Responsibilities:- Provide comprehensive IT support across all locations, including Stores, Head Office, and Technical Centre, with 24/7 on-call service for critical issues.
- Lead proactive maintenance, system monitoring, backups, and capacity planning for over 1,500 servers and 1,700 network devices in on-premises, cloud, and hosted environments.
- Respond to incidents either directly or escalated from 2nd line support, managing operating systems, physical and virtual servers, and system security.
- Collaborate closely with global IT teams and coordinate 2nd and 3rd line support as per ITIL standards, ensuring efficient incident resolution.
- Interact with third-party vendors for software and hardware support, and maintain accurate documentation.
We are seeking a forward-thinking Senior IT Systems Engineer who is not only technically competent but also passionate and self-motivated. Key skills and qualifications include:
- Networking expertise: Experience with network protocols and management systems, backed by a solid background in network administration and architecture.
- Infrastructure knowledge: Detailed understanding of best practices for managing, controlling, and monitoring server infrastructure.
- Security skills: Skills in network security systems, intrusion detection systems, and data backup solutions are essential.
As a valued member of our team, you can expect a competitive salary of £57,000, aligned with industry standards. In addition to a robust benefits package, we offer a comprehensive array of benefits that support your well-being.
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