Laboratory Interface Specialist
4 hours ago
About The Role
You will act as the primary point of contact between our customers, laboratory staff, and inspectors, ensuring timely response to customer inquiries and prompt resolution of issues.
Key Responsibilities:
- To act as the interface between our customers, laboratory staff, inspectors, and other Intertek offices.
- Provide technical support to customers.
- Respond to all customer leads, meeting pre-agreed service level requirements.
- Set up and maintain customer agreements and or quotations.
- Liaison with laboratory.
- Communicate with internal and external customers regarding sample requirements, collections, deliveries, and turnaround times.
- Prepare all documents in relation to analysis requests to ensure customer requirements can be met.
- Follow up on progress and report results at regular intervals to customers.
- Producing reports for samples tested, using local systems.
- Authorise and issue customer reports.
- Liaise with internal offices/3rd party laboratories for any subcontracted work.
- Ensure all job files contain the necessary information.
- Organise the taking of samples when required with laboratory staff. Coordinate work where drivers or other offices are involved.
What We Offer:
We offer competitive salary and benefits, development and career opportunities around the globe, and working in a highly motivated team and dynamic working environment.
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