Business Change Manager

1 day ago


Birmingham, Birmingham, United Kingdom Mitchells & Butlers Full time
Business Change Project Lead

We are seeking an experienced business change project lead to manage our Guest Data and CRM transformation programme. This is a unique opportunity to bring your expertise and passion for change management to a dynamic and award-winning IT team.

The ideal candidate will have a proven track record of delivering business change projects across multiple functions and stakeholders, with a strong focus on CRM system implementations or similar transformation programmes.

The successful candidate will play a key role in defining and influencing the requirements for our strategic approach to guest data by working closely with Data Analysts, Digital Product Owners, Marketing teams from across the business as well as other key stakeholders.

Salary: £65,000 - £85,000 per annum, depending on experience.

About the Job:

  • Manage the Guest Data and CRM transformation programme, ensuring delivery against project timelines and budgets.
  • Work closely with Data Analysts, Digital Product Owners, Marketing teams and other key stakeholders to define and influence the requirements for our strategic approach to guest data.
  • Liaise with external vendors to ensure successful implementation of CRM systems and processes.
  • Develop and implement effective change management strategies to minimise disruption to business operations.
  • Ensure seamless integration of new processes and systems with existing infrastructure.

Responsibilities:

  • Manage and coordinate cross-functional project teams.
  • Develop and maintain project schedules, budgets and resource plans.
  • Communicate project progress and results to senior stakeholders.
  • Identify and mitigate risks to project delivery.
  • Evaluate and improve project performance using metrics and benchmarks.

Requirements:

  • Minimum 7 years industry experience in change management and project delivery.
  • Proven track record of delivering business change projects across multiple functions and stakeholders.
  • Experience of managing external vendors and suppliers.
  • Strong data analytics and management expertise.
  • Excellent communication and interpersonal skills.
  • Ability to build and maintain strong relationships with senior stakeholders.
  • Results-driven and customer-focused.


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