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FSP Operations Director

2 months ago

Uxbridge, United Kingdom Parexel Full time
FSP Operations General Manager Job Description

About the Role

The FSP Operations General Manager is a key leadership position responsible for overseeing the strategic, operational, and financial management of FSP programs for a key customer account. This role requires strong leadership skills, business acumen, and the ability to drive growth, maintain customer relationships, and ensure regulatory compliance.

Key Responsibilities

  • Act as the primary point of contact for customers at the account level for FSP programs.
  • Ensure the effective and efficient delivery of FSP services, including establishing and maintaining quality management systems, functions, performance metrics, and implementing process improvements.
  • Accountable for the financial aspects of the FSP account, including budget planning, resource allocation, cost management, and financial reporting.
  • Develop and implement the strategic direction for the FSP account aligned with the overall goals and objectives of the customer account and Parexel.
  • Define customer-specific needs and improvement areas across the FSP account in alignment with their strategic priorities and our capabilities.
  • Engage FSP customer and internal key stakeholders in regular governance meetings to review account status and performance.
  • Drive operational excellence within the FSP account through best practices, SOPs, and performance metrics.

Requirements

  • Deep experience in FSP leadership and management roles, clinical research operations, customer relationship management.
  • Strong understanding of financial management, including budgeting, forecasting, and cost control.
  • Ability to define KPIs, analyze performance, track metrics, and generate accurate reports.
  • Strong leadership skills, including the ability to inspire, motivate, and drive high performance.
  • Capability to collaboratively build relationships across disciplines, including the commercial/operations partnership with the customer.

Education

  • Bachelor's degree or equivalent level of education (science or medical related field preferred) or proven substantial management experience. An advanced degree (science, medical, business) is preferred.