Back Office Support Representative

1 week ago


Derbyshire, United Kingdom Stok Uk Full time
Job Summary

We are seeking a highly skilled Back Office Support Representative to join our team. As a key member of our operations team, you will provide back-office support to key account managers and deliver exceptional service to our clients.

About the Role

  • Work closely with key account managers to provide back-office support and improve service delivery.
  • Investigate and resolve customer queries in a timely and efficient manner.
  • Liaise with clients and other Arvato departments to resolve customer queries and improve service delivery.
  • Use the SAP system to extract data and support investigations and other reporting as and when required.
  • Manage communication tools to ensure response efficiency.
  • Place orders for consumables for clients as and when required.
  • Analyse nominated client and carrier performance using the relevant system and identify areas for improvement.
  • Report any service failures using the relevant system and record through agreed communication.
  • Maintain required Transport documentation and files to ensure accurate revenue capture.

What We Offer

The salary for this role is £25,000 - £30,000 per annum, depending on experience. We also offer a range of benefits including 22 days annual leave plus usual bank holidays, pension contribution, and employee assistance programme.



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