Property Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom L&Q Full time
About the Role

We are seeking an experienced Property Manager to join our driven property management team. As a key member of our team, you will be responsible for supporting the management function in maximising rental returns and minimising tenancy 'void' periods.

Key Responsibilities
  • Collaborate with internal and external stakeholders to support the acquisition of property to achieve organisational targets and objectives.
  • Ensure the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation.
  • Provide excellent customer service to a demanding client base and maintain relevant records and systems.
  • Conduct effective tenancy and asset management to ensure maximum returns.
  • Conduct routine checks to manage risks associated with fraud and subletting.
Requirements
  • Property management and lettings experience in the private rented sector.
  • Understanding of London Living Rent and how it fits into the lettings and sales market.
  • Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges.
  • Proven record in delivering on targets and deadlines within a demanding customer-focused commercial environment.
  • Awareness of budgetary and financial risk in respect of the residential marketplace.
  • Experience of using MS Office Suite (This will include Excel, Microsoft Teams, and CRM/Microsoft D365 software).
  • Experience in actioning and negotiating tenancy renewals.
  • Experience in managing complaints within target times and managing resident expectations for a positive result.
  • Excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.
  • Understanding of legal processes relating to breach of tenancy and arrears.
What We Offer
  • Essential Car User (ECU) allowance of £1,300 per annum.
  • Hybrid/agile working.
  • Strong family-friendly policies.
  • Committed Learning & Development.
  • Annual leave starting from 28 plus bank holidays.
  • Excellent Pension Scheme – double contribution up to 6%.
  • Generous non-contributory life Assurance.
  • An Employee Assistance Programme.
  • Employee discount scheme.
  • Up to 21 volunteer hours per year.
  • Great places to work certified 2022.
  • Best Workplaces for Women – ranked 23 in the UK.

We are committed to developing our people and expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast.

We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

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