Early Years Service Officer

3 days ago


Preston, Lancashire, United Kingdom Coventry City Council Full time

Job Summary

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We are seeking a motivated and enthusiastic individual to join our Early Years Business, Sufficiency, and Funding team. As a Childcare Information Specialist, you will be responsible for promoting high-quality information and advice about childcare and related matters to various audiences, working in the community, attending events, visiting local groups, and engaging with key partners.

Duties and Responsibilities

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  • Gathering data to manage the childcare market, liaising with partners to collect information, and updating an accurate database of childcare provision and activities.
  • Communicating complex information with parents and carers/professionals contacting the service by phone and email, and delivering this information in a clear and appropriate manner.
  • Resolving and signposting enquirers to relevant agencies, and supporting with in-depth childcare brokerage/funding enquiries.

Requirements and Qualifications

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To be successful in this role, you will need a relevant Level 3 childcare qualification or work experience in a child-related field, as well as a Level 3 NVQ or above in Advice and Guidance or Customer Service. You should also possess relevant ICT skills sufficient to develop systems and analyze data.

Able to communicate effectively, both written and verbally, at all levels, and have the ability to present a positive, practical, and creative approach to the use of ICT, including social media. Knowledge and understanding of the Childcare Act, Data Protection Act, and Freedom of Information Act are also essential.

Working with Us

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We offer a competitive salary of £14,000 - £16,000 per year, depending on experience, and a range of benefits, including a friendly, supportive, and highly motivated staff environment, a strong commitment to raising standards, and excellent opportunities to build experience working across the remit of early years education.



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