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Front of House Manager

2 months ago

Southampton, Southampton, United Kingdom New Place Hotel Full time
Front of House Manager (Maternity Cover)

We are seeking a highly skilled and experienced Front of House Manager to join our team at New Place Hotel. As a key member of our leadership team, you will be responsible for overseeing the smooth operation of our reception and guest services, ensuring every visitor has an exceptional experience from start to finish.

Key Responsibilities:
  • Lead Front Desk Operations: Manage all reception activities, including check-ins and check-outs, to ensure a seamless and efficient guest experience.
  • Support & Train Your Team: Provide leadership, guidance, and training to the reception team, empowering them to deliver outstanding service.
  • Guest Profile Building: Engage with guests to understand their preferences, building profiles to personalize their experience and exceed expectations.
  • Handle Guest Issues: Swiftly and effectively resolve guest complaints or issues, ensuring every stay is as enjoyable as possible.
  • Room Allocation: Manage room allocations based on guest needs and preferences, and efficiently handle early arrivals.
  • Duty Manager Shifts: Take responsibility for overall hotel operations during Duty Manager shifts, ensuring smooth service throughout.
  • Local Knowledge Ambassador: Share your insider knowledge of the local area, helping guests make the most of their stay with tailored recommendations.
Why New Place Hotel?

New Place is more than just a hotel – it's a grand manor house nestled in 32 acres of stunning gardens, seamlessly blending traditional charm with modern luxury. With 33 event spaces, quaint mews bedrooms, and amazing facilities like an on-site gym, pool, croquet lawn, and cricket pitch, you'll be working in one of Hampshire's most picturesque and unique venues.

Perks & Benefits:
  • Competitive salary
  • Free parking and on-site gym and leisure membership
  • Discounted food & drinks at the hotel
  • Company pension scheme
  • Be part of a supportive and passionate team
  • Opportunities for learning and development
Schedule:
  • 8-hour shifts
  • Day shifts with weekend availability
  • Holidays included

We are looking for someone who is passionate about hospitality, loves leading a team, and is ready to step up into a leadership role. If you're an experienced Reception Manager, Assistant Front of House Manager, or looking for a step up from a Reception Supervisor role, this is your chance to make an impact at one of Hampshire's most unique hotels.