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Team Leader
2 months ago
We are seeking a proactive and motivated Team Leader - Neighbourhoods to lead our dedicated team of Neighbourhood Housing Officers.
You will be pivotal in delivering an excellent, consistent, and customer-focused frontline housing service.
Key Responsibilities:- Lead and Motivate the Team: Inspire and manage a team of Neighbourhood Housing Officers to deliver outstanding customer service and achieve key performance targets.
- Customer Engagement: Act as a key point of contact for customers and local stakeholders, ensuring services are designed to meet their needs and improve their living environment.
- Project Delivery: Successfully deliver two housing-related projects annually, as agreed with the Neighbourhood Manager and Head of Housing.
- Service Excellence: Provide a proactive service in tenancy management, income recovery, anti-social behaviour, property management, and customer engagement.
- Community Development: Work collaboratively with internal teams and external agencies to support vulnerable customers, develop local lettings plans, and create successful new communities.
- Data Management: Oversee the collection and monitoring of key performance data, including arrears, property conditions, health and safety, and customer feedback.
- Compliance and Risk Management: Ensure all activities comply with relevant legislation, policies, and procedures, including safeguarding and health and safety regulations.
- Team Development: Provide regular supervision, coaching, and training to team members, ensuring high performance and development in line with company values.
- Essential Qualifications and Experience: Professional housing or related qualification at Level 3 (or working towards it). Proven experience in a similar role, including leading and managing a team effectively. Strong knowledge of housing legislation and welfare benefits. Experience in multi-agency working and handling complaints effectively.
- Skills and Attributes: Excellent communication, negotiation, and presentation skills. Ability to work independently, manage multiple priorities, and meet deadlines. Strong IT skills, including proficiency with Microsoft Office. A customer-focused approach with a commitment to delivering high-quality services. Full and current driving license with the use of a vehicle for business purposes.
