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Business Development Manager
2 months ago
We are seeking a skilled Relationship Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients and dealer sales personnel.
Key Responsibilities:- Assist clients in selecting the appropriate finance option by following our compliant sales process and client care best practices.
- Handle finance rate negotiations and coordinate all stages of client transactions.
- Engage in frequent telephone interactions with clients, our field-based sales team, and dealer sales personnel.
- Meet profit and margin targets, along with other key performance indicators.
- Establish and maintain client relationships through regular calls and emails, and promptly address inbound enquiries.
- Cultivate existing relationships with clients and dealer sales personnel.
- Develop new client relationships.
- Manage and maintain the sales pipeline.
- Provide support to the team while achieving individual objectives.
- Take ownership of workload coordination (with supervisor support available after training).
- Emphasise customer service, fairness, empathy, and good practices.
- Demonstrate a proactive and self-motivated approach with a positive attitude.
- Display confidence, resilience, and curiosity.
- Exhibit effective verbal and written communication skills.
- Be proficient in administrative tasks, computer literacy, and digital technology usage (with training).
- Be capable of prioritising and professionally managing multiple clients' demands.
- Be skilled in numeracy, accuracy, and diligence.
- Be a collaborative team player who is sociable, supportive, and empathetic.
- Hold minimum A level/BTEC qualifications, with a degree or equivalent being beneficial.
- Have a track record of meeting sales quotas in a financial services environment.
- Benefit from holding professional qualifications in finance or banking.
- Be ideal to possess knowledge of hire purchase, leasing, or B2B lending.
- Be desirable to understand financial services regulations and industry policies, including anti-money laundering, data protection, fraud prevention, and fair treatment of customers.
