Fraud Investigator

4 days ago

Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time
About the Role

We are seeking a skilled Fraud Investigator to join our team at Capital One - UK. As a Fraud Investigator, you will play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.

Key Responsibilities
  • Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes.
  • Be flexible and have the ability to move between workstreams to meet service requirements.
  • Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers.
  • Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses; negotiate with both merchants and banks regarding the settlement of transaction disputes; and escalate cases to Pre Arbitration where appropriate.
  • Be the point of contact for offshore vendors and other areas of the UK operation.
  • Support the ongoing development of the department by identifying opportunities for streamlining and automation of processes.
  • Take ownership of cases with end-to-end case management and one call resolution.
What We're Looking For
  • Adaptable in a fast-paced, quick-changing environment.
  • Expert attention to detail.
  • A team player that acts with integrity and treats our customers and associates with respect.
  • Demonstration of solid judgment.
  • A great communicator, both verbal and written, communicating effectively to customers and third parties.
What We Offer
  • High performers strong and diverse career progression.
  • Immediate access to our core benefits, including pension scheme, generous holiday entitlement, and private medical insurance.
  • Open-plan workspaces and accessible facilities designed to inspire and support you.

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We welcome applications from diverse candidates and are an equal opportunities employer.