Client Services Coordinator
2 weeks ago
We are seeking a highly skilled Client Services Administrator to join our Internal Client Services team at AJ Chambers in Guildford.
The ideal candidate will have at least 6 months of administration experience and a solid customer service centric work ethic.
Key Responsibilities:
- Develop solutions to ensure an exceptional service is provided at all times.
- Update service users on progress and status of tasks where appropriate.
- Support the Compliance & Risk Team with client due diligence, conflict checking, and Anti Money Laundering processes.
- Manage files, maintain and update existing files, and demonstrate an understanding of principal documents.
- Deal with internal and external postal deliveries and arrange courier services as necessary.
- Work effectively and efficiently on the Practice Management System to log and record documents.
- Undertake file closing procedures, including archiving and retrieval.
- Complete searches at the request of Partners, fee earners, Client Services Leads, and Client Services Executives.
- Perform photocopying, printing, scanning, binding, and filing tasks.
- Support the Finance team by ensuring receipts, cheques, and bills are correctly loaded onto the system.
Practice Group Specific Tasks:
- Depending on the Practice Group, additional tasks may include producing document packs, court bundles, and keeping client specific records updated.
- Prepare files for costs assessments, undertake basic Land Registry searches, and Data Subject Access Requests.
- Check Companies House for company registration numbers, addresses, director details, and update the Practice Group intranet pages.
Person Specification:
- A minimum of 6 months administration experience.
- GCSEs graded A to C to include maths and English (or equivalent level of qualification).
- Solid customer service centric experience and work ethic.
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