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Service Designer Professional
1 month ago
We are seeking a Service Designer to join our team at Telent Technology Services Ltd. This is an exciting opportunity for a skilled professional to design, transition, and deliver new or modified IT services that align with business objectives and deliver value to our clients.
Responsibilities:
As a Service Designer, you will be responsible for ensuring the seamless delivery of new or modified services into operations, including User Acceptance Testing (UAT). You will create Service Transition plans and ensure Operational Readiness for new or modified service offerings. Additionally, you will undertake Post-Implementation Review (PIR) of implemented services and assist in translating business and user requirements into functional service designs.
Requirements:
The successful candidate will have previous experience in a Service Design or Service Transition role, or significant experience in customer service capacity (i.e. Service Management/ Service Desk). They will be service-focused with an appreciation for understanding technical solutions, self-motivated, and capable of working within bid and project timescales and deadlines. The ideal candidate will also have experience of working in an Agile project delivery framework, creating Service Design Packs (SDP's) for new or updated complex services, and strong Microsoft Excel, PowerPoint, Visio, and Word skills.
About Us:
Telent is a leading technology company and specialist in the design, build, support, and maintenance of mission-critical communications and technology. We work together to make everyday life work better for everyone, and we're passionate about creating an environment that champions diversity and inclusion. Our values and behaviours include being inclusive, taking responsibility, collaborating, and being customer-focused.
Benefits:
As a valued member of our team, you'll enjoy a competitive salary, ranging from £50,000 to £70,000 per annum, depending on experience. In addition, you'll receive a range of benefits, including 34 days holiday, plus public holidays, and the option to buy or sell days annually, as well as a company pension scheme, family-friendly policies, occupational health support, and discounts on cinema, restaurants, and shopping through our reward scheme.
