Strategic Account Manager

2 days ago


Devizes, Wiltshire, United Kingdom CMD Recruitment Full time

About the Role

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CMD Recruitment is seeking a Strategic Account Manager to join our team. As a key member of our sales team, you will be responsible for building strategic partnerships with high-end retailers.

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Your primary objective will be to develop and maintain strong relationships with key decision-makers, driving revenue growth and expanding our customer base.

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You will be responsible for overseeing the entire order process, ensuring timely and accurate fulfilment. Additionally, you will deliver exceptional customer service, addressing inquiries, resolving issues, and exceeding expectations.

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Key responsibilities include assisting with tenders and quotations preparation and follow-up, as well as coordinating customer communications and activities on item screening, packaging, new product introduction, and promotional management.

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To succeed in this role, you must have a passion for customer success and a strong customer-centric mindset. Previous account management/customer service experience is essential.

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Responsibilities:

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  • Oversight of the entire order process, ensuring timely and accurate fulfilment.
  • Delivering exceptional customer service through proactive inquiry resolution and issue escalation.
  • Assisting with tender and quotation preparation and follow-up.
  • Coordinating customer communications and activities on item screening, packaging, new product introduction, and promotional management.
  • Supporting business improvement initiatives.

Salary: Up to £31,000 (depending on experience)



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