Platform Engineering Lead

2 days ago


London, Greater London, United Kingdom Sprinklr Full time

About Us

Sprinklr is a pioneering enterprise software company dedicated to empowering businesses to create unforgettable customer experiences. We're passionate about transforming the way organizations interact with their customers.

Job Summary

We're looking for a talented Platform Engineering Lead to spearhead our technical advisory services. As a critical member of our engineering team, you'll play a pivotal role in helping our clients establish a robust technical foundation within our platform.

Key Responsibilities

  • Analyze and translate business information and technical requirements into comprehensive architectural blueprints.
  • Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.
  • Establish and manage technical governance processes.

Requirements

  • Expert-level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms, and customer experience management systems including CFM, CRM, and CSM.
  • Understanding of systems architecture and ability to design scalable performance-driven solutions.

Benefits

We offer a competitive salary range of $150,000 - $200,000 per year, depending on experience and location. You'll also have access to our comprehensive benefits package, including health insurance, retirement plans, and generous paid time off.



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