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Receptionist - Coventry

1 month ago

Coventry, Coventry, United Kingdom Valor Hospitality Europe Full time
About the Role

We are seeking a friendly and passionate Receptionist to join our team at Valor Hospitality Europe. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, setting the tone for every guest's stay.

As a Receptionist, you will be the face of our hotel, interacting with guests, answering questions, and providing information about hotel services, facilities, and the local area. You will also be responsible for handling reservations, check-ins, and check-outs, as well as maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Maintain a high level of knowledge about hotel services, facilities, and the local area, providing recommendations and information to guests.
  • Handle cash and credit transactions, as well as process payments and refunds.
  • Work collaboratively with other hotel staff to ensure seamless service delivery.
What We Offer

As a Receptionist at Valor Hospitality Europe, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Free meals while on duty.
  • Discounted stays at our hotels.
  • Access to our Employee Assistance Programme.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.