Product Support Investigator
2 days ago
Job Title: Product Support Investigator
Location: Dundee
Pay rate: £12.83
Work days: Mon-Fri
Shift Pattern: 08:30 - 16:30
Main Purpose of Role:
The Product Support Investigator plays a crucial role in ensuring the quality and integrity of our products by investigating and resolving customer complaints in a timely and efficient manner.
Main Responsibilities:
- Log and assess customer complaints to determine their reportability and take necessary actions to resolve the issue.
- Conduct thorough investigations to identify the root cause of reported issues and implement corrective actions to prevent future occurrences.
- Manage Supplier Corrective Actions (SCARS) to ensure timely resolution and maintain strong relationships with suppliers.
- Collaborate with the team to identify and implement process improvements to enhance operational efficiency and productivity.
- Stay up-to-date with relevant policies, procedures, and regulations to ensure compliance and adherence to quality standards.
- Communicate effectively with stakeholders, including customers, suppliers, and internal teams, to ensure seamless resolution of issues.
Qualifications:
Education:
- Bachelor's degree in a relevant field, such as Biological Sciences or a related discipline.
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