Booking and Customer Service Expert

5 days ago


Bletchley, Milton Keynes, United Kingdom Auto Skills UK Full time

Job Title: Accommodation Services Administrator

Description:

Auto Skills UK is seeking a highly skilled Booking and Customer Service Expert to manage bookings, provide quality customer service, and seize opportunities for upselling products. As a key member of our team, you will be responsible for taking Service Department bookings, meeting and greeting service customers, identifying their service requirements, updating customers with technical issues, dealing with complaints, and upselling products.

Responsibilities:

  1. Take Service Department bookings and manage the booking process from start to finish
  2. Meet and greet service customers, identifying their service requirements and providing a positive first impression
  3. Update customers with technical issues and provide solutions where possible
  4. Deal with customer complaints in a professional and courteous manner
  5. Upsell products and services to increase revenue and enhance the customer experience

Requirements:

  • Previous experience as a Service Advisor
  • Kerridge or similar DMS System knowledge
  • Money motivation and confidence in upselling
  • Customer focus, presentation, and professional dress
  • Ability to thrive in a busy service department
  • Full clean UK Driving Licence

Working Hours: Monday to Friday, 8am to 5pm



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