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Solutions Architect
2 months ago
Job Title: Solutions Architect - Service Operations Specialist
Company: Rethink
Job Type: Full-time
Location: Remote (Nottingham based)
About the Role:
We are seeking an experienced Solutions Architect to join our Service Operations Team. As a Solutions Architect, you will be responsible for eliciting the requirements of service operations to enable them to run the new platform and produce a solution design as part of the solution blueprint to meet these requirements.
Key Responsibilities:
- Elicit service requirements to feed into the design to ensure ease of operability, including service-related NFRs and SLAs.
- Advocate for service requirements and ensure they are met in the design across the Salesforce clouds and wider architecture.
- Work with partners and Salesforce architects collaboratively and with influence.
- Develop and maintain a deep understanding of the company's business operations and technology landscape.
- Collaborate with cross-functional teams to design and implement solutions that meet business needs.
- Stay up-to-date with industry trends and emerging technologies to identify opportunities for innovation and improvement.
Requirements:
- Experience of complex service landscapes across multiple integrated systems and several partners and software vendors.
- Experience of retail web sites and mobile apps.
- Experience of operating web sites and mobile apps and technology/features required to enable service operations.
- Experience of transformation programmes.
- Experience of Salesforce platform and support of it, relationship with Salesforce support function.
- Knowledgeable on website/mobile operational dashboards, able to feed this into the solution design and validate it is met.
- Gravitas to be able to influence and challenge the solution design to ensure it is fit for purpose for service (with support from Service Management) and to gain approval for the service ops solution design.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are an experienced Architect with a strong background in service design, service management, and Salesforce, please apply here.
