UK Field Service Technician with Competitive Salary

11 hours ago


Norwich, Norfolk, United Kingdom Virgin Media O2 Full time
Job Description

We are seeking a highly skilled Field Service Technician to join our team at Virgin Media O2.

About Us

Virgin Media O2 is the UK's fastest broadband network and one of the UK's biggest companies. We pride ourselves on being a diverse, high-performing team that champions customer satisfaction.

Salary and Benefits

This role offers a competitive salary of £29,000 per annum, plus overtime and performance-based commission of £2,500, making your total On Target Earnings approximately £31,500. You will also receive a company van, 25 days of annual leave, including your birthday and all UK bank holidays, and a first-rate pension programme with up to 10% matching contributions.

Key Responsibilities
  • Be the expert in installations, fixing faults and delivering great customer service.
  • Diagnose errors and technical problems and determine appropriate solutions.
  • Document processes and follow company standard procedures and protocols.
  • Collaborate with the technical team and share information across the organisation.
Requirements

To be successful in this role, you will need:

  • A UK Manual driving licence with no more than 8 points.
  • To be comfortable working at heights and outside in all weathers.
  • To enjoy problem solving and finding suitable solutions for customers.
  • To build great relationships with customers.
  • To be an organised individual with a customer-focus, motivated to help others.
What's in it for You?

We offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

  • A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
  • 25 days of annual leave, including your birthday and all UK bank holidays.
  • A first-rate pension programme with up to 10% matching contributions.
  • The ability to buy and sell up to 5 days of leave to suit your individual needs.
  • Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance.
  • Life insurance and a healthcare plan.
  • Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave).


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