Facilities Operations Manager
3 weeks ago
Are you a proactive and results-driven Facilities Operations Manager looking for a new challenge? We are seeking an experienced professional to join our team as a Senior Facilities Coordinator.
As a key member of our Helpdesk/Client Relations team, you will provide exceptional customer service and support to our clients. Your experience in facilities management and/or CAFM/Ticketing systems will be highly valued.
You will be responsible for overseeing escalated issues and high-priority jobs from initial log through to final resolution with the team. Your excellent communication skills and ability to work under pressure will be essential in this role.
Key responsibilities include:
- Ensuring high-priority jobs and escalations are managed within time frames
- Processing enquiries, escalations, and resolving concerns where possible
- Liaising with contractors, client representatives, and the team to ensure issues are handled effectively
- Ensuring contractors are aware of outstanding issues and are dealing with them in a timely manner
- Updating clients on the progress of works
- Escalating issues where suppliers and engineers have failed to respond within contract timescales
Requirements:
- Experience in a similar environment, and/or CAFM/Ticketing/FM experience
- Strong sense of urgency
- Attention to detail
- Great problem-solving skills
- Ability to multi-task
- Good memory
- Enjoy a challenge
- Excellent communication skills – both written and verbal
- Good working knowledge of Microsoft office and Microsoft Teams
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