Senior Mortgage Operations Manager
7 days ago
We are seeking a highly experienced Senior Mortgage Operations Manager to join our team. As a key member of our leadership team, you will be responsible for leading and managing our mortgage operations, driving business growth, and delivering exceptional customer service.
Job Overview:
The Senior Mortgage Operations Manager will oversee the end-to-end mortgage operations, including business development, processing, and client servicing. They will work closely with senior leaders to develop and execute strategies to improve operational efficiency, drive customer satisfaction, and support the overall growth of the business.
Responsibilities:
- Lead and mentor the mortgage team to achieve business objectives and deliver exceptional customer service.
- Manage all aspects of mortgage operations, ensuring compliance with regulatory standards, internal policies, and industry best practices.
- Develop and implement process enhancements to streamline workflows, reduce costs, and improve service delivery.
- Maintain high standards of service, ensuring a superior customer experience and addressing any concerns efficiently.
- Collaborate with other teams to ensure consistent client outcomes and business success.
Requirements:
- Relevant qualification for giving mortgage advice in the UK (e.g. CeMAP / Certificate in Mortgage Advice).
- Deep knowledge of mortgage products, regulatory requirements, and industry trends.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- A results-driven mindset focused on delivering exceptional customer service and operational excellence.
What We Offer:
- Competitive salary up to £85,000 + bonus.
- 25 days annual leave + flexible working arrangements.
- Pension, private medical, income protection, and death in service benefits.
- Budget for continued learning and professional exams.
- Flexible working hours and hybrid remote working (2-3 days a week in the office).
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