Senior IT Service Provider Expert

8 hours ago


Northampton, Northamptonshire, United Kingdom Reboot Recruit Ltd Full time

**Job Description:** Senior IT Service Provider Expert

 

We are seeking a highly skilled IT Service Provider Expert to join our team at Reboot Recruit Ltd in Northampton. As a key member of our NOC team, you will play a crucial role in the operational management of private datacentres, proactively eliminating security weaknesses for customers, and delivering core NOC processes and activities.

 

The Role:

 

As a Senior IT Service Provider Expert, you will be responsible for providing 3rd line technical proactive support and undertaking project work for customers. You will collaborate with the wider Service teams to ensure proactive monitoring and alerting is optimized for existing and new customers. You will assist the team with technical design, implementation, and support of customer incidents and projects.

 

Responsibilities:

  • Provide 3rd line technical proactive support and undertake project work for customers.
  • Collaborate with the wider Service teams to ensure proactive monitoring and alerting is optimized for existing and new customers.
  • Assist the team with technical design, implementation, and support of customer incidents and projects.
  • Resolve customer incidents quickly (on and off-site) with detailed root cause analysis using an ITSM tool.
  • Manage change control processes and maintain digital records, both strategically and on an individual customer basis.
  • Work independently as part of a team to ensure high-quality support for clients across their own estates, company infrastructure, or public cloud environments (mainly Azure).
  • Stay updated on new and emerging technologies and necessary training requirements.
  • Assist with customer trials and potentially engage in ad-hoc Pre-Sales discussions for new sales opportunities.

 

Candidate Profile:

  • Experience: Minimum 5 years in a role supporting servers, networks, virtualized systems, backup, and DR solutions as well as M365 & Azure.
  • Technical Skills: Proven experience with enterprise/mainstream technologies and applications, including Microsoft 365, Azure, AVD, Windows Server, RDS, group policy, AD, VMware, and Veeam.
  • Certifications: Industry-recognized accreditations such as Microsoft Azure & 365, VMware VCP, and CCNA are highly desirable.

 

Salary:

We offer a competitive salary of up to £55,000 per annum, depending on experience.

 

Benefits:

  • Hybrid working arrangement (3 days in/2 days out).
  • Competitive salary.
  • Social events, supportive and fun culture, and hard-working environment.
  • Perks such as incentives (holidays, vouchers, lunches, spot prizes).
  • Top-of-the-range technology for office and home working (laptops, screens, latest iPhone, etc.).
  • Subsidized healthcare/medical benefits.
  • Generous annual leave (25-30 days plus bank holidays, with optional 2 weeks unpaid leave) that increases with tenure.
  • Comprehensive progression plan, including training and mentor programs.


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