Customer Service Representative

3 weeks ago


Ripon, North Yorkshire, United Kingdom Reed Full time
Customer Service Consultant Role

We are seeking a skilled Customer Service Consultant to join our team in Ripon. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, ensuring you can provide expert advice to customers.
  • Communication: Communicate effectively with customers, colleagues, and management, using clear and concise language.
  • Teamwork: Work collaboratively with colleagues to achieve team goals and objectives.
  • Adaptability: Be flexible and adaptable, responding to changing customer needs and priorities.
Required Skills & Qualifications:
  • Customer Service: A passion for delivering exceptional customer service, with a focus on building strong relationships with customers.
  • Communication: Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Product Knowledge: A strong understanding of our products and services, with the ability to provide expert advice to customers.
  • Teamwork: A collaborative approach, with the ability to work effectively with colleagues to achieve team goals and objectives.
  • Adaptability: A flexible and adaptable approach, with the ability to respond to changing customer needs and priorities.
Benefits:
  • On-target Bonus: An on-target bonus of 8%, around £1,790 annually.
  • Annual Leave: 25 days of annual leave plus bank holidays, with the potential to increase with service.
  • Holiday Trading Scheme: A holiday trading scheme, allowing you to trade some of your annual leave for extra time off.
  • Pension Contributions: Generous pension contributions, helping you to save for your future.
  • Wellbeing Apps: Access to wellbeing apps, supporting your mental and physical health.
  • Employee Discounts: Employee discounts, offering you savings on a range of products and services.
  • Charity Involvement: Opportunities for charity involvement, with two paid volunteering days each year.


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