Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Consultant to join our team in Ripon. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.
Key Responsibilities:- Customer Service: Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, ensuring you can provide expert advice to customers.
- Communication: Communicate effectively with customers, colleagues, and management, using clear and concise language.
- Teamwork: Work collaboratively with colleagues to achieve team goals and objectives.
- Adaptability: Be flexible and adaptable, responding to changing customer needs and priorities.
- Customer Service: A passion for delivering exceptional customer service, with a focus on building strong relationships with customers.
- Communication: Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and management.
- Product Knowledge: A strong understanding of our products and services, with the ability to provide expert advice to customers.
- Teamwork: A collaborative approach, with the ability to work effectively with colleagues to achieve team goals and objectives.
- Adaptability: A flexible and adaptable approach, with the ability to respond to changing customer needs and priorities.
- On-target Bonus: An on-target bonus of 8%, around £1,790 annually.
- Annual Leave: 25 days of annual leave plus bank holidays, with the potential to increase with service.
- Holiday Trading Scheme: A holiday trading scheme, allowing you to trade some of your annual leave for extra time off.
- Pension Contributions: Generous pension contributions, helping you to save for your future.
- Wellbeing Apps: Access to wellbeing apps, supporting your mental and physical health.
- Employee Discounts: Employee discounts, offering you savings on a range of products and services.
- Charity Involvement: Opportunities for charity involvement, with two paid volunteering days each year.
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