Urology Department Receptionist

1 month ago


Stockport, Stockport, United Kingdom Stockport NHS Foundation Trust Full time

Job Summary

This role provides a general reception service to patients and personnel accessing the Urology department. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.

Main Responsibilities

  • To answer all telephone queries relating to patient attendance and general advice, re-directing to the appropriate source where necessary.
  • General admin duties.
  • Update outcome forms from clinic appointments.
  • Booking procedure clinic appointments.
  • Effective communication between clinical and non-clinical staff with the trust.

About the Role

The post holder will be expected to work flexibly across the Trust and health community where required to ensure the service has sufficient cover available to meet patient and service needs. This will include both working in a variety of areas as required and being adaptable to use the skills required for a variety of services which could be delivered from a hub or centralised centre.

Person Specification

Knowledge

Desirable

  • Knowledge of NHS Policies and Procedures.

Education and Qualifications

Essential

  • NVQ in Administration.
  • GCSE in English.

Experience

Essential

  • Previous or similar role experience.

Benefits

The Trust offers a range of benefits to its employees, including:

  • Between 27-33 days of annual leave plus bank holidays.
  • NHS pension scheme membership.
  • Salary sacrifice schemes for lease cars, home electronics and more.
  • NHS Staff discounts.
  • Cycle to work scheme.
  • Salary finance - for loans, savings, budget planning and tips on managing debt.
  • Stockport Credit Union- for local financial advice.


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