Claims Manager
1 week ago
We are seeking an experienced Claims Manager to join our team at Thistle Insurance Services. As a Claims Manager, you will be responsible for leading our Claims Department and ensuring that our customers receive a first-class Claims experience.
Key Responsibilities:- Claims Team Leadership: Manage and support the Claims team to deliver exceptional service and a seamless Claims journey for our customers.
- Performance Management: Monitor and improve performance indicators, service targets, and adherence to company policies and procedures.
- Stakeholder Engagement: Develop and maintain effective relationships with insurers and internal stakeholders, providing insights into Claims performance and adherence to Consumer Duty principles.
- Reporting and Analysis: Provide regular reporting and analysis on Claims performance, including acceptance, settlement, and declinature rates, handling times, and telephony response times.
- Escalation and Resolution: Act as the escalation point for authorisations, complaints, and fraud identification, ensuring timely and effective resolution.
- Team Development: Conduct regular team meetings and 121s to discuss performance, wellbeing, and personal development, and lead internal and external Claims audits.
- Experience: Minimum of 2 years' experience in a Claims Management role, with a strong understanding of Claims processes and procedures.
- Leadership Skills: Proven leadership skills, with the ability to influence and manage teams and stakeholders.
- Insurance Knowledge: Strong understanding of insurance principles and practices, including Consumer Duty principles.
- Technical Skills: Proficient in Microsoft Office, especially Excel, and able to develop and maintain effective relationships with insurers and internal stakeholders.
- Competitive Salary: A competitive salary and benefits package, including a death in service benefit of x4 salary, company pension scheme, and generous maternity and paternity leave packages.
- Flexible Working: A flexible working policy, allowing you to balance your work and personal life.
- Professional Development: Opportunities for professional development, including training and apprenticeships, to support your career growth.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. If you are a motivated and experienced Claims Manager looking for a new challenge, please apply today.
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Gloucester, Gloucestershire, United Kingdom Thistle Insurance Services Full time{"title": "Claims Manager", "description": "Claims Manager OpportunityWe are seeking an experienced Claims Manager to lead our Claims Department and deliver a first-class Claims journey for our customers.Key Responsibilities:Manage and support the Claims team to ensure a seamless Claims experience for customers.Develop and maintain effective relationships...
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Gloucester, Gloucestershire, United Kingdom Thistle Insurance Services Full time{"title": "Claims Manager", "description": "Claims Manager OpportunityWe are seeking an experienced Claims Manager to lead our Claims Department and deliver a first-class Claims journey for our customers.Key Responsibilities:Manage and support the Claims team to ensure a seamless Claims experience for customers.Develop and maintain effective relationships...
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