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Contract Officer

2 months ago

London, Greater London, United Kingdom Daniel Owen Ltd. Full time
Job Title: Contract Officer

At Daniel Owen Ltd., we are seeking a highly skilled Contract Officer to join our team. As a key member of our Resolution and Response Team, you will play a vital role in ensuring that our customers receive high-quality and efficient responses to their enquiries.

Key Responsibilities:

  • Manage a wide range of cases and/or requests, effectively researching and overseeing the successful response to corporate and statutory complaints, Ombudsman enquiries, Member enquiries, Freedom of Information, Data Protection Act & Environmental Regulations, and information sharing requests.
  • Work with key stakeholders to ensure accurate and professional responses are provided, assist in the smooth resolution of cases, and be responsible for ensuring engagement is consistent throughout the customer's complaint or request journey.
  • Document lessons learned through complaints and make sure these are promoted across the team.

Requirements:

  • Experience of working in several of the following areas: FOI, DPA, EIR, corporate complaints, statutory complaints, and Member enquiries.
  • Ability to handle multi-channel contact from complainants and identify the most appropriate way to resolve enquiries.
  • Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

What We Offer:

  • A competitive hourly rate of £17.54.
  • A 36-hour working week, Monday to Friday.
  • The opportunity to work in a dynamic and supportive team environment.