Lead Reliability Specialist

5 days ago

London, Greater London, United Kingdom Genpact Full time
Job Title: Lead Reliability Consultant

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Our purpose is the relentless pursuit of a world that works better for people. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary

We are inviting applications for the role of Lead Consultant – Desktop Support. The successful candidate will be responsible for managing service requests, software installations, new computer setups, imaging existing laptops/desktops, upgrades, and other related tasks.

Key Responsibilities
  • Desktop/Laptop/Printer/Conference rooms/Mobile Device/Inventory management onsite support
  • Manage Service Requests, Software installations, new computer setups, Imaging existing Laptops/Desktops, upgrades etc.
  • Maintain overall ownership of User's issues & service ensuring that they receive resolution within a reasonable timeframe.
  • Ability to coordinate with vendors and vendor team and ensure proper communication process is followed with Service Desk and also End User
  • Ensure compliance with Customer's enterprise device group policies;
  • IMAC related activities and Inventory management.
  • During events, provide on-site setup of Equipment and/or the remote business office; including, coordinating networking requirements and coordinating with other Third Parties associated with the event;
  • Ready to travel to an off-site location basis the requirement for all future acquisition setup and cut overs
  • Collaborate and align with work being carried out by the US team in supporting other locations
Management Responsibilities
  • Ability to build reports on Metrics / reports from the ticketing tool
  • Be single point of contact for Service desk & customer
  • Lead by identifying improvement areas and work with management to plug identified gaps
  • Participate in reviews and represent performance metrics for the supported region
Qualifications

We seek candidates with the following qualifications:

  • Minimum Qualifications / Skills
    • Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.
  • Preferred Qualifications/ Skills
    • Solid years of experience in domain of desktop management

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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