Luxury Cruise Sales Professional

3 weeks ago

London, Greater London, United Kingdom Crystal Cruises Full time
Cruise Sales Consultant Role

Crystal Cruises is seeking an experienced Sales Consultant to join our Consumer Sales Team. As a key member of our team, you will be responsible for generating revenue by closing cruise sales from past guests and other sources.

Key Responsibilities:
  • Meet or exceed established sales and service standards.
  • Identify sales opportunities and close sales over the phone.
  • Build long-term relationships with luxury cruise customers.
  • Ensure booking details are complete and accurate in accordance with department guidelines.
  • Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing, and make recommendations.
  • Attend and participate in team meetings and training to ensure the use of appropriate sales techniques and accurate information communicated to potential guests.
Requirements:
  • Strong verbal and written communication skills, including professional telephone etiquette.
  • Ability to handle guest issues and overcome objections.
  • Establish quality customer relationships by delivering superior customer service, establishing rapport, and identifying and meeting customer needs and expectations.
  • Meet or exceed customer booking and revenue goals and properly follow up with guests and complete tasks in a CRM within guidelines.
What We Offer:
  • Competitive salary plus commission or annual bonus plan.
  • Range of hybrid working options.
  • Enhanced paid parental leave.
  • Discounted trips through A&K Travel Group Travel Benefit Program.
  • Company pension plan with employer contributions.
  • 25 days annual leave, plus the ability to buy or sell additional days.
  • Life assurance and employee assistance program.

Location: London office based, with remote working options available after probation.

Salary: £55k-£60k OTE for the first year.

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