Customer Service Analyst

4 days ago


Bristol, Bristol, United Kingdom Menlo Ventures Full time

At Immersive Labs, we are innovators and market-creators, constantly moving forward to achieve results in support of our mission. We seek to develop deep relationships with our customers to help them achieve their business outcomes.

We are looking for a skilled Customer Service Analyst - Cybersecurity with a passion for best-in-class customer service to join our team. As a member of our Customer Support Team, your role will be instrumental in ensuring our customers get the best experience from our platform.

Your main responsibilities will include:

  • Providing support and guidance to professionals across our customer base that use our platform.
  • Helping customers navigate our tools and features.
  • Maintaining comprehensive knowledge of our platform to diagnose software issues and engage with our product and engineering teams to solve more complex product issues.

We offer an estimated annual salary of £38,000-£50,000, depending on experience, plus a range of benefits including flexible working options, time off, and career development opportunities.

You should apply if you have:

  • Demonstrated experience in customer service and a passion for the customer experience.
  • Technical aptitude or familiarity with software concepts.


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