Operations Manager

1 week ago


Oxford, Oxfordshire, United Kingdom AccorHotel Full time
Operations Manager - Front of House

We are seeking an experienced and results-driven Operations Manager to lead our Front of House department at Mercure Oxford Hawkwell House Hotel.

As an ideal candidate, you will have a passion for delivering exceptional customer service and be able to motivate and support your team to achieve operational excellence.

Key Responsibilities:

  • Manage daily operations of the Front of House department, ensuring seamless guest experiences and efficient service delivery.
  • Lead and develop a high-performing team, fostering a culture of continuous improvement and innovation.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with other departments to ensure effective communication and problem-solving.

Requirements:

  • At least 2+ years of experience in a similar role or as a supervisor in the hospitality industry.
  • Strong leadership, interpersonal, and training skills to inspire and motivate teams.
  • Excellent communication and customer service skills to build strong relationships with guests and colleagues.
  • Results-oriented and detail-focused, with a passion for achieving hotel goals and targets.
  • Ability to work well under pressure, multitask, and prioritize tasks effectively.

Benefits:

  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, life insurance, and annual leave.
  • The opportunity to work with a dynamic and supportive team, with regular training and development opportunities.
  • A free one-night stay at the hotel, allowing you to experience the property firsthand.

Mercure Oxford Hawkwell House Hotel is a stunning boutique hotel situated in the picturesque village of Iffley, just 2 miles from Oxford city centre. We offer a unique blend of luxury, comfort, and warm hospitality, making us an ideal choice for business and leisure travelers alike.


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