Customer Service Champion

4 weeks ago


Oxford, Oxfordshire, United Kingdom Metro Bank Full time

Key Responsibilities:

You will be a key figure in delivering exceptional customer experiences, fostering strong relationships with customers, and providing tailored solutions to meet their needs.

Working in a Team:

You will work collaboratively as part of a dynamic team, prioritising tasks, and contributing to store objectives.

Community Ambassador:

You will play a vital role in representing Metro Bank in the community, supporting the store to achieve its goals.

Regulatory Compliance:

You will stay up-to-date with regulatory and non-regulatory training, ensuring compliance and fairness in all transactions.

Working Arrangements & Training:

Metro Bank Oxford working arrangements are Monday – Friday, 8:45am – 5:15pm. We are currently hiring for per week, across 5 DAYS.

Requirements:

  • Ability to build strong customer relationships in a fast-paced environment.
  • Maintain meticulous attention to detail even under pressure.
  • Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
  • Proficiency in computer skills, including a working knowledge of Microsoft Office.
  • Capability to deliver outstanding customer experiences within a fast-paced environment.
  • While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our Commitment to You:

  • Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
  • Extensive training and internal opportunities for career advancement.
  • Upon completion of training, you will receive a salary uplift.
  • Emphasis on work-life balance, offering opportunities for flexible shift patterns tailored to accommodate your professional responsibilities and personal life.


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