Senior ICT Engineer

1 month ago


Melton Mowbray, Leicestershire, United Kingdom Cathcart Technology Full time £27,000 - £30,000

We are seeking a skilled IT Support Engineer to join our dynamic IT team at our Melton office. As a key member of our team, you will be responsible for providing comprehensive technical support and maintenance across our business.

Your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You will be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience.

Key responsibilities include:

  • Providing 1st line technical support to users through monitoring and prioritising, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA.
  • Identifying software and hardware problems, as well as completing repairs and upgrades.
  • Monitoring alerts and acting as first response, escalating where required.
  • Monitoring and maintaining backup systems across the business.
  • Helping in the installation and configuration of new servers, networking infrastructure and other IT equipment across the business.
  • Computer, Tablet, and mobile phone builds, rebuilds and configuration.
  • Telephony configuration and management.
  • Office 365 Support.
  • Providing support when required to the broader IT team including Infrastructure, Software and Security Teams.

Requirements include:

  • Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities.
  • Microsoft Office 365 support.
  • Full UK driving licence and willingness to travelling to our sites across the UK.
  • Linux/AD/VMware (Bonus).

In return, we are able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including:

  • Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more.
  • Confidential 24/7 wellbeing support.
  • Cycle to Work Scheme.
  • Funded learning and career development opportunities.
  • Company provided Life Assurance policy.


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