Senior Account Manager

1 month ago


Exeter, Devon, United Kingdom SwankyApple Ltd. Full time
Job Summary

We are seeking a highly skilled Senior Account Manager to join our dynamic team at SwankyApple Ltd. The ideal candidate will have experience in leading strategic ecommerce accounts to an incredibly high standard and the proven ability to lead others to the same successes.

Key Responsibilities
  • Provide strategic guidance and ongoing advisory support to our retained clients.
  • Develop exceptional relationships with our clients, identifying new opportunities and delivering best-in-class service.
  • Oversee the implementation of technical projects within retained accounts, ensuring timely delivery and alignment with client expectations.
  • Conduct training sessions and create documentation to enhance clients' technical knowledge.
  • Analyse store performance metrics and generate reports to track progress and identify areas for improvement.

Requirements
  • Proven experience as a Technical Account Manager, Solutions Engineer, or similar role in an ecommerce agency or environment.
  • Proficiency in using project management and CRM tools.

What We Offer
  • 30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5.
  • Flexible working hours during the day.
  • Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully remote role for the right candidate).
  • Employee Assistance Programme with 24/7 access to services.
  • Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office).
  • Working with dynamic, creative and growing clients on fun, challenging and often high-profile projects.
  • Opportunity for occasional travel to client meetings and conferences.
  • Be part of an inspiring, growing, highly collaborative and ambitious team, with opportunities to progress.
  • Regular company socials and events.


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