Extra Care Scheme Manager

1 week ago

Enfield Town, Greater London, United Kingdom Brackenberry Full time
{"Job Title": "Extra Care Scheme Manager", "Job Description": "

We are seeking a highly skilled and experienced Extra Care Scheme Manager to join our team at Brackenberry Ltd. As a key member of our housing services team, you will be responsible for managing the day-to-day operations of our Extra Care service, ensuring that our residents receive the highest level of care and support.

Key Responsibilities:

  • Maintain a clear understanding of the objectives, direction, and development of the Extra Care service area to meet changing needs, with particular emphasis on customer relations, tenant satisfaction, and continuous service improvement.
  • Contribute towards the development of a culture within the service that is customer-focused, committed to ensuring value for money, and provides a high standard of customer service, health and safety, and the Council's core values.
  • Provide tenancy management services, supporting residents to comply with their tenancy, ensure support plans are met, consult with residents, the care provider, elected members, and senior officers with regards to support tenancy sustainment and housing management issues.
  • Carry out risk assessments, complete emergency plans, and manage support plans.
  • Ensure that all resident, public, and member enquiries and complaints received are responded to and matters resolved end-to-end; escalate as appropriate.

Requirements:

  • As a regular and intrinsic part of this role, you will be required to speak to members of the public in English, with the ability to converse at ease with customers and provide advice in accurate spoken English, which is essential and consistent with the requirements of this role.
  • Knowledge of housing law and understanding of the issues involved in managing extra care supported housing or housing for the elderly.
  • Experience of delivering customer-facing tenancy management and complex casework management.

Important Notes:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.
  • This role requires an enhanced DBS.

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updates service.

#RQ1278250

Remote Work: No

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