Customer Service Ambassador

1 week ago


Dunfermline, Fife, United Kingdom The Glen Tavern Full time
Restaurant Team Member Job Description

We are looking for a dedicated and hard-working individual to join The Glen Tavern team as a Restaurant Team Member.

About the Role:

  • The ideal candidate will have excellent communication skills, be able to work well under pressure and maintain a high level of professionalism at all times.
  • You will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests.
  • This role involves working in a fast-paced environment, taking orders, serving food and beverages, handling payments and maintaining a clean and organized workspace.
  • You will also be required to work collaboratively with other team members to ensure seamless service delivery.

Responsibilities:

  1. Provide customers with menus and take orders in a timely and efficient manner.
  2. Relay orders to the kitchen staff and ensure that food is delivered promptly to customers.
  3. Serve food and beverages to customers, handling any requests or complaints in a professional manner.
  4. Maintain a high level of cleanliness and organization in the restaurant, adhering to health and safety standards.
  5. Process payments accurately and efficiently, handling cash, credit card transactions and mobile payments.

Requirements:

  • A friendly and approachable demeanor, with excellent communication and interpersonal skills.
  • No prior experience is necessary, as comprehensive training will be provided.
  • Ability to work flexible shifts, including evenings, weekends and public holidays.
  • Endurance to stand and walk for long periods, with ability to lift up to 25kg.
  • Friendly disposition, with a positive attitude towards providing excellent customer service.
  • Excellent coordination skills, with ability to multitask and prioritize tasks effectively.
  • Competitive hourly rate: $18-$22 per hour.

About The Glen Tavern:

We are a reputable and established restaurant, committed to delivering exceptional dining experiences to our guests. We offer a supportive and dynamic work environment, with opportunities for career growth and development.

How to Apply:

If you are a motivated and enthusiastic individual, seeking a challenging and rewarding role in the hospitality industry, please apply today.



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