Technical Claims Specialist

3 weeks ago

Bristol, Bristol, United Kingdom RPC Full time
Job Title: Technical Claims Handler

About the Role

We are seeking a highly skilled Technical Claims Handler to join our growing team at RPC. As a Technical Claims Handler, you will be responsible for handling a technical caseload of varied professional indemnity claims, ensuring the delivery of a first-class claims experience to policyholders and accurate reporting to Insurers.

Key Responsibilities

  • Running a full caseload of professional indemnity claims, having an accurate understanding of the delegated authority principles and reporting requirements on all matters falling outside of the delegated authority with minimal supervision.
  • Supporting the manager(s) in respect of supervision, identification of training need and delivery of deskside and group training to team members.
  • Providing excellent customer service at all times, contributing to being a market-leading claims function.
  • Building and maintaining effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded.
  • Understanding the importance of Service Level Agreements and Key Performance Indicators of the team and ensuring adherence to these standards.
  • Ensuring a consistent approach to client claims and implementing Insurers' reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
  • Investigating and identification of an Insured's exposure to claims, identifying and obtaining information relevant to liability and quantum and providing guidance and assistance to the Insured in response to complaints and claims, including approving settlement offers.
  • Negotiating settlement of claims within the delegated authority.
  • Investigating and reporting to Insurers on policy cover and response.
  • Actively managing panel solicitors as agent for Insurers, including reporting where claims fall outside the delegated authority.
  • Responsible for maintaining and ensuring the completeness, accuracy, quality, and integrity of data on the electronic case management system.

Requirements

  • Experience in claims with technical claims knowledge and expertise.
  • A thorough understanding of relevant legislation and legal frameworks and the importance of compliance.
  • Excellent customer service skills, with the ability to deal with difficult or demanding situations and clients.
  • Good communication skills, both orally and in writing.
  • An ability to prioritise effectively and adapt plans, accordingly, consistently producing high-quality work even when meeting tight timescales.
  • Organised and efficient, able to work on own initiative and as part of a team.
  • Good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook) and ideally previous experience of working with a case management system.

Advantageous

  • LLB Law, GDL, ACII, CILEx or equivalent legal qualifications.
  • A good working knowledge of law firm operations and pressures; understanding the need for efficient, timely, cost-effective support.
  • Experience of relationship management (internal and external).
  • Previous experience of working with a case management system.

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