Customer Service Representative

4 hours ago


Havant, Hampshire, United Kingdom EFBQ Full time
Role Overview:

We are seeking a skilled Customer Service Advisor to play a vital role in ensuring effective communication with our customers regarding planned power outages. This position requires proactive customer contact, providing up-to-date information, and ensuring excellent service delivery.

Key Responsibilities:
  1. Proactively initiate communication with customers about planned power outages, providing timely and accurate information.
  2. Ensure customers receive top-notch service, addressing their needs and concerns promptly and professionally.
  3. Identify vulnerabilities during customer interactions and confidently discuss available support services.
  4. Communicate effectively with engineers and office staff to ensure seamless information flow and service delivery.
  5. Be available to support during bad weather conditions and flexible with working hours.
Qualifications and Skills:
  1. Outstanding customer service skills.
  2. Excellent verbal and written communication abilities.
  3. Strong attention to detail.
  4. Confidence in discussing vulnerabilities and support options with customers.
  5. Ability to work collaboratively with engineers and office staff.
  6. Flexibility to work and provide support during adverse weather conditions.


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