IT Operations Specialist

3 days ago


Aberdeen, Aberdeen City, United Kingdom Duncan and Todd Opticians Full time
Job Title: IT Operations Specialist

Overview:
Duncan and Todd Opticians seeks an experienced IT Operations Specialist to oversee day-to-day helpdesk operations, coordinate technical issue resolution, and ensure seamless IT services. The successful candidate will be responsible for providing guidance and support to employees, establishing strong working relationships with outsourced IT helpdesk teams, and participating in strategic discussions on technology trends.

Key Responsibilities:
  • Help Desk Management: Handle employee queries, provide technical assistance, and act as a point of contact for IT issues.
  • Liaison with Outsourced Teams: Foster effective collaboration, monitor performance, and escalate complex issues as needed.
  • Quality Assurance: Conduct regular reviews, gather feedback, and manage the escalation process for critical issues.
  • Strategic Input: Contribute to strategic discussions, provide input on technology trends, and assist in developing IT policies.
  • Training and Documentation: Develop and deliver training programs, maintain documentation, and assist in budget development.

Estimated Salary: $60,000 - $80,000 per year

Requirements:
The ideal candidate will have experience in IT operations, excellent communication skills, and a strong understanding of information security practices. A degree in Computer Science or related field is desirable.

Benefits:
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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