Fire Safety Operations Assistant

3 weeks ago


London, Greater London, United Kingdom FAFS Fire & Security Full time
About F.A.F.S. Fire & Security
F.A.F.S. Fire & Security is a leading provider of fire safety solutions, and we are committed to delivering exceptional customer service. Our team is dedicated to providing high-quality fire detection, protection, and alarm systems to clients across Greater London. We are proud to offer a comprehensive range of services, including design, installation, commissioning, and servicing of fire safety systems.

The Role
We are seeking an experienced Service Administrator to join our team in Chessington, Surrey. As a Service Administrator, you will play a vital role in ensuring the smooth operation of our service department, providing administrative support, and maintaining accurate records. You will be responsible for serving as the main point of contact for customers regarding service inquiries, scheduling, and general support. Additionally, you will schedule and coordinate service appointments, maintain accurate service records, and assist with invoicing customers for services rendered.

Responsibilities
- Serve as the main point of contact for customers regarding service inquiries, scheduling, and general support.
- Schedule and coordinate service appointments, ensuring that technicians' calendars are efficiently managed.
- Maintain accurate service records, including work orders, service reports, customer details, and equipment information.
- Assist with invoicing customers for services rendered, ensuring accuracy of billing information and service charges.

Requirements
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and service management software.
- Ability to work independently and as part of a team.
- High attention to detail and strong problem-solving skills.
- Ability to prioritize tasks in a fast-paced environment.
- A positive, customer-focused attitude with a commitment to delivering exceptional service.

What We Offer
- Basic Salary – up to £23,000 per annum.
- Royal London Pension.
- Life Assurance 4x Salary.
- 25 Days Paid Holidays plus Bank Holidays.
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
- Development and progression opportunities.

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