Information Specialist

4 weeks ago


London, Greater London, United Kingdom ESMS Global Full time
About the Role

We are seeking an Information Specialist to join our team at ESMS Global Ltd. The successful candidate will work on the Veterinary Poisons Information Service (VPIS) and Animal PoisonLine (APL), answering emergency calls from veterinary professionals and pet owners.

Job Description

This is a unique opportunity to expand your knowledge of toxicology, pharmacovigilance, and medical research. As an Information Specialist, you will be responsible for providing accurate and timely information to clients, working collaboratively with our team to ensure excellent service delivery.

You will be required to work shifts, including weekends and nights, which will attract unsocial hours payments. Staff are able to work from home, and we offer flexible working arrangements.

Key Responsibilities
  • Provide accurate and timely information to clients via phone and email
  • Work collaboratively with our team to ensure excellent service delivery
  • Develop and maintain knowledge of toxicology, pharmacovigilance, and medical research
  • Communicate effectively with clients at all levels
Requirements

To be successful in this role, you will need:

  • A Life Sciences/Bioveterinary Sciences/Animal Health Sciences/Veterinary Nursing degree
  • Basic knowledge of Pharmacology and Toxicology
  • Excellent interpersonal skills, including communication, listening, and empathy
  • Ability to remain stable and calm under pressure
  • High level of attention to detail and accuracy
Benefits
  • Nightshift and weekend supplements
  • Pension scheme
  • Employee share option scheme
  • 37.5 hours per week
  • 25 days annual leave plus bank holidays
  • Quarterly and yearly social events
Location

Our offices are located in London SE1.

About Us

ESMS Global provides a unique service to clinical trials, going beyond simple unblinding services. Our team works to prevent inappropriate unblinding, improving patient retention and reducing the need for higher patient recruitment.

The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience.



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