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IT Infrastructure Specialist
2 months ago
As a Systems Engineer, you will be responsible for maintaining technical standards, delivering excellent customer relations, and diligently maintaining work administration requirements.
Key Tasks:
- Maintain technical standards for service provision
- Deliver excellent customer relations and services
- Diligently maintain all work administration requirements
- Continuous learning to keep abreast of technology developments
Delivering Solutions
You will be responsible for installing, configuring, and troubleshooting servers, workstations, and infrastructure. Additionally, you will manage and optimize O365 email environments, SharePoint, and Apps. You will also implement best practices for security in line with CE+ and/or ISO27002, monitor and maintain backup, continuity, and disaster recovery systems, and liaise with vendors and other IT personnel for problem resolution.
Required Skills:
- In-depth technical experience and awareness of emerging technologies and best practice solutions to common problems
- In-depth knowledge of Microsoft 365 products and licensing
- Familiarity with support and configuration of Cloud environments (Azure or AWS)
- Understanding of networking and TCP-IP
- Infrastructure development – strong knowledge of the principles and processes of infrastructure design, implementation, and support
- Software support – knowledge of information technology and common computer software, and competent in the specific software and technology that the organisation deals with
- Familiarity with the Information Technology Infrastructure Library – comfortable working within the processes and tasks described in the ITIL
- Strong communication skills – to engage customers and suppliers and work effectively within the Technical Team
- Excellent problem-solving skills – prepared to deal with any technical problem needing attention and capable of seeking optimum solutions and an advanced ability to troubleshoot effectively