Residential Support Specialist
1 week ago
We are seeking a highly skilled Customer Service Officer - Housing to join our team at Novax Recruitment Ltd.
The ideal candidate will be responsible for managing customer inquiries and resolving issues in a timely and professional manner.
Key Responsibilities- Respond to customer emails and phone calls in a friendly and helpful manner
- Triage customer issues and escalate as necessary
- Work collaboratively with the housing management team to resolve customer complaints
- Ensure all customer interactions are documented and updated in the CRM system
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and ability to think critically
- Knowledge of customer service principles and practices
- Ability to maintain confidentiality and handle sensitive information
This is a full-time contract position offering a competitive salary of £18.00 per hour, paid weekly.
The successful candidate will also receive comprehensive training and ongoing support to ensure their success in this role.
About UsNovax Recruitment Ltd is a leading recruitment agency specializing in hiring top talent for various industries.
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