Residential Support Specialist

1 week ago


Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Ltd Full time
Job Summary

We are seeking a highly skilled Customer Service Officer - Housing to join our team at Novax Recruitment Ltd.

The ideal candidate will be responsible for managing customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer emails and phone calls in a friendly and helpful manner
  • Triage customer issues and escalate as necessary
  • Work collaboratively with the housing management team to resolve customer complaints
  • Ensure all customer interactions are documented and updated in the CRM system
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically
  • Knowledge of customer service principles and practices
  • Ability to maintain confidentiality and handle sensitive information
Benefits

This is a full-time contract position offering a competitive salary of £18.00 per hour, paid weekly.

The successful candidate will also receive comprehensive training and ongoing support to ensure their success in this role.

About Us

Novax Recruitment Ltd is a leading recruitment agency specializing in hiring top talent for various industries.



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