Sales Operations Coordinator

24 hours ago


High Wycombe, Buckinghamshire, United Kingdom Chiltern Recruitment Ltd Full time

Are you looking for a rewarding career in sales operations? A well-established provider of bespoke business solutions in High Wycombe is seeking a proactive Sales Support Coordinator to join their dynamic team.

The role involves supporting sales operations, ensuring an outstanding customer experience, and streamlining sales processes. This position requires collaboration across departments to uphold high standards of service and operational excellence.

Key Responsibilities:

  1. Handle inbound calls and emails, resolving customer enquiries and processing orders promptly.
  2. Accurately process standard, forward, and call-off orders while maintaining meticulous records.
  3. Support account managers by preparing quotations, conducting follow-ups, and coordinating with suppliers.
  4. Oversight of outbound shipments, ensuring customs documentation compliance, and managing transport logistics to optimise costs.
  5. Generate reports on sales metrics and order performance using Power BI.
  6. Ensure customer account details are accurate and adhere to data protection regulations.
  7. Cross-departmental support as required.

What You'll Bring:

  1. Proven administrative experience in a sales or customer support environment (essential).
  2. Proficiency in Excel, with strong organisational and analytical skills.
  3. Excellent communication skills and a customer-focused mindset.
  4. Ability to work independently and collaboratively within a team.
  5. Experience or knowledge in related industries (desirable but not essential).

The Benefits:

  1. 23 days' holiday, plus UK bank holidays, increasing to 25 days after five years.
  2. Holiday buying scheme (up to five additional days).
  3. Annual bonus (subject to business performance).
  4. Cycle scheme, life insurance, and modern facilities.
  5. Health cash plan after one year, covering dental, optical, physiotherapy, and more.
  6. Career development opportunities and regular training.
  7. Free on-site parking and participation in employee social events.


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