Spa Therapist
2 months ago
We are seeking a highly skilled and dedicated Spa Therapist to join our team at the Roe Park Resort.
Position Overview:
The successful candidate will be responsible for providing exceptional customer service and delivering high-quality spa treatments to our guests.
Main Responsibilities:
To carry out designated treatments thoroughly, professionally, and efficiently, adhering to established procedures.
To ensure guests receive a warm welcome and provide a high level of hospitality, guiding them to the relaxation area.
To be aware of all sales outlets within the establishment and promote these to guests, as well as other treatments available at the Spa.
To provide professional advice to guests on product usage and sales.
To maintain a high level of product knowledge through continuous training and revision.
To ensure the reception area is clean, tidy, and well-stocked at all times.
To maintain the relaxation suite's cleanliness, tidiness, and full stock levels.
To assist with regular stock-takings as required.
To use correct product dosages and maintain store cupboards in good order, adhering to stock control procedures.
To be aware of company promotions.
To maintain the highest standard of hygiene in all treatment rooms and areas.
To assist with all Spa duties, including laundry, food replenishment, and cleaning.
To attend to any other duties as requested by your manager.
To report any complaints or faults to the manager on duty.
To accept and understand that a flexible work schedule is necessary for uninterrupted service to hotel guests.
To comply with the standards and operation procedures manual.
Communication:
To report any complaints or faults to the immediate supervisor and ensure they are logged.
To attend all meetings as and when required.
Security:
To remain constantly aware of security and report or act on any suspicious events or persons.
To be alert for guests leaving the premises without settling their account.
Personal:
To maintain the highest standard of personal hygiene, appearance, and dress at all times.
To ensure the correct uniform is worn, having been cleaned and ironed regularly.
To ensure a correct name badge is worn at all times in the establishment.
To be polite and approachable to all guests and other staff members.
To be punctual at all times, especially for treatments and arrival to work times.
To maintain good working relationships with all colleagues.
Health & Safety:
To maintain an awareness of all Health & Safety requirements, as outlined in the Hotel Health & Safety Policy.
To ensure awareness of the Roe Spa's fire procedures and the use of fire-fighting equipment.
To understand and follow the Roe Spa's emergency evacuation procedures.
To remain constantly vigilant and aware of security, reporting any suspicious events or persons.
Requirements:
We are looking for a highly skilled and dedicated individual who possesses excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
About Us:
The Roe Park Resort is a 4-star golf and spa resort located in the heart of Northern Ireland's stunning countryside. We offer a range of luxurious amenities and services, including an 18-hole golf course, Elemis spa, and two award-winning restaurants.
Our Culture:
We pride ourselves on providing exceptional customer service and creating a warm and welcoming atmosphere for our guests. Our team is committed to delivering high-quality experiences and exceeding our guests' expectations.
Join Our Team:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
