Front-door Support Manager

1 week ago


Portsmouth, Portsmouth, United Kingdom Pick for Britain Full time

Job Summary: We are seeking an experienced Front-door Support Manager to join our team, providing expert support to NC Units and user community, and collaborating with the Occurrence Reporting Team to ensure accurate and appropriate data capture within the system.

Key Responsibilities:

  • Provide first-line help desk support to NC Units and user community, including wider stakeholders as required
  • Collaborate with the Occurrence Reporting Team to ensure accurate and appropriate data capture within the system
  • Act as primary gatekeeper for the Occurrence Reporting Tool, ensuring data input and retrieval meet policies and regulations, particularly GDPR 18
  • Develop and implement effective strategies for tool maintenance and improvement, ensuring seamless data management and compliance with regulations

Requirements:

  • Proven experience in community management and support roles, with a focus on data management and regulatory compliance
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Detailed knowledge of data management principles and regulatory requirements (GDPR 18)

Salary: £52,000 - £62,000 per annum, depending on experience

Benefits: Opportunities for professional growth and development, flexible working arrangements, and a comprehensive benefits package

Estimated Salary:**£57,000**

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