Service Design Expert
3 weeks ago
The Service Design Expert will play a key role in shaping the future of public services at Consulting Point. This role requires a deep understanding of user-centered design principles, experience in conducting user research activities, and a proven track record of working within agile delivery environments.
Key Responsibilities:
- Conduct user research activities, including interviews, surveys, usability testing, and workshops.
- Synthesize findings into user journey maps, personas, and process improvements.
- Collaborate with designers, developers, and stakeholders to ensure user needs are at the forefront of service design.
- Prepare and deliver research outputs to meet GDS assessment requirements.
- Support the development of user-centered strategies and contribute to the overall success of agile project teams.
Requirements:
- SC Clearance: Essential for this role; applicants must meet the eligibility requirements.
- Experience: 2-5 years in user research, ideally within public sector projects.
- GDS Expertise: Proven knowledge of GDS principles and practical application in service design.
- Experience in creating user journey maps, process maps, and actionable insights.
- Strong communication and problem-solving skills, with the ability to present complex information effectively.
- A track record of working within agile delivery environments.
Benefits:
- Pension scheme
- Health insurance
- Professional development opportunities
Salary: £50,000 - £65,000 per annum, depending on experience.
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