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Hospitality Team Member

2 months ago

Woodman Lane, United Kingdom Exclusive Collection Full time
Job Introduction

We are seeking a highly motivated and enthusiastic Hospitality Assistant to join our team at Exclusive Collection. As a Hospitality Assistant, you will play a vital role in delivering exceptional service to our guests and ensuring that their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Provide exceptional service to guests across all areas of the hotel, including Front of House, Conference and Banqueting, Food and Beverage, and Housekeeping.
  • Assist in the setup and maintenance of departments to ensure a seamless guest experience.
  • Complete daily tasks assigned to you, ensuring that all areas of the hotel are properly maintained and cleaned to a high standard.
  • Be aware of and adhere to all relevant laws and legislation related to food handling, storage, hygiene, and health and safety.
  • Provide a warm welcome and exceptional food and beverage experience to guests in our Food and Beverage department.
  • Deliver an exceptional guest journey in our Front of House department, including check-in and check-out, escorting guests to their rooms, and assisting with luggage and valet parking.
  • Assist with the cleaning of public areas and bedrooms in our Housekeeping department.
The Ideal Candidate
  • Has a professional and proactive approach to guest service delivery.
  • Has previous experience in a similar customer service environment.
  • Is able to work under pressure during service periods and multitask.
  • Has a passion for the hospitality industry and a strong understanding of the high standards demanded in a guest service environment.
  • Is flexible and able to adapt to changing tasks and priorities.
Package Description

We offer a competitive salary, benefits, and a range of perks, including 29 days holiday, a discretionary service charge system, and access to our learning platform. We are committed to our people and strive to create a positive and supportive work environment.

We are looking for individuals who share our values and are passionate about delivering exceptional service. If you are a motivated and enthusiastic individual who is looking for a new challenge, we would love to hear from you.